Telemarketing in Japan

＞Telemarketing in Japan

We offer telemarketing services to clients seeking new prospects in Japan. Our clients are mostly giants in the IT industry, such as NEC, Oracle Japan, Fujitsu, Hitachi and many more. You can be assured of our proven track record and our wealth of experience serving over 400 clients annually.

1. To get an appointment
2. To get information about the key person.
3. To invite participants for seminars.
4. To conduct customer satisfaction survey.

		General planning for promotion ・Deciding goals and priority ・Selection of lists for database creation ・Schedule, budget, work plan ・Following up after securing appointments ・Combination of direct mail or email marketing ・Designing of script
		Training / Role playing Provide training and guidance for our telemarketers which including role playing
		Rehearsal
		Brush up meeting Introducing telemarketeers to our clients to build a good working relationship.
		Making phone calls We improve the process after evaluating their progress
		Example of a report At the end of everything we produce more detailed reports.

■Why our clients outsource telemarketing？ ■

Issues of doing telemarketing on your own

• Sustainability & Motivation
  If a salesman makes phone calls all day long, his motivation may be lowered. Depending on the company, maintaining a high level of motivation is difficult.
• Effectiveness
  It is common not get to any appointments, even after two or three hours of phone calling. And they usually think that, it would be more efficient if they use the time to do other sales activities instead.
• Speed
  It is difficult to attack new markets in a short time using only their own limited sales resources.
  

Disadvantages of hiring telemarketeers

• Recruiting and management cost
  It costs much time and money to hire skilled and experienced telemarketers. In addition,training staff is difficult and requires much resources,too. The turn over rate of telemarketer is higher than other types of job.
• Sharing of know-how
  It takes a lot of time and money to create a knowledge-sharing system.
• Infrastructure
  You need infrastructure such as office space, computers, office furniture and telephone. Besides you need a management system to manage the process and create the database. It is not enough to have a team of good telemarketeers;a good supervisor is necessary.
  

There are a lot of telemarketing companies,but our defining features are the following four points;

• Focus on IT industry and BtoB market
  We have over 400 clients since 2001. Most of our clients are huge IT industry companies such as NEC, Oracle Japan, Sun microsystems Japan, Fujitsu and so on.
• Quality not quantity
  Our staff are more courteous than other telemarketing companies. Our special feature is not the ability to make a lot of phone calls ,for example over 100,000 calls ,but rather we make phone calls courteously.
• Creating lists of good leads and prospects
  Over 90% of the time, we cannot get an appointment. However over this 90% of leads will still be useful for us, because we are able to get many information through the phone conversation such as the name of the key person, their thoughts about your service, their budget and we can also conduct research on your competitors.
• High-level security system
  We have acquired the government certification of achieving the highest standard of privacy protection, called Privacy Mark in Japan. We always pay attention to database security.For example, we have a double entrance security system and every staff is required to enter with a password.

Link

About Us/Marketing in Tokyo
Contact Us